Help Center

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Help Center

How do I get started with creating digital human videos on My STUDIO?

Creating digital human videos with My STUDIO is incredibly simple and only takes three steps: 1) After logging in to your account, click the Start Creating button; 2) Select a digital human avatar, enter your text script, and set the background; 3) Click the Generate Video button and wait a few minutes for completion. We also provide detailed video tutorials, which you can view in the Video Tutorials section.

Do I need professional skills to use this platform?

No, you don’t. My STUDIO is specially designed for non-professional users with an intuitive and easy-to-use interface, and no experience in video editing or 3D modeling is required. Simply enter your text content, and the system will automatically handle complex technical processes such as lip-syncing, speech synthesis, and video rendering.

How long does video generation take?

The video generation time depends on the length and complexity of the video. Generally: short videos under 30 seconds take about 1-2 minutes, standard videos under 5 minutes take about 3-5 minutes, and long videos over 15 minutes may take 10-15 minutes. Enterprise Plan users enjoy priority rendering rights and get a 30% faster generation speed than free users.

Can I customize the video background and scenes?

Yes. My STUDIO offers a variety of background options, including solid color backgrounds, image backgrounds, virtual scenes, and a green screen keying feature. Advanced users can also upload custom background images or videos. Enterprise Plan users have access to exclusive virtual scenes and 3D backgrounds.

How do I change a digital human's outfit and pose?

On the creation interface, select a digital human and click the Appearance Settings button to change outfits, adjust poses and facial expressions. Some premium digital humans also support custom hairstyles, accessories and makeup. If you need more customization options, you can contact our enterprise services team for exclusive digital human customization services.

Which languages are supported for text-to-speech?

My STUDIO currently supports text-to-speech in more than 20 languages, including Chinese (Mandarin, Cantonese), English, Japanese, Korean, French, Spanish, German and others. Multiple voice timbres are available for each language, and you can switch languages and timbres at any time on the text editing interface. Enterprise Plan users can also upload custom voices or use the voice cloning feature.

What are the key differences between the Free Plan and paid plans?

The Free Plan offers a basic feature experience, including 3 digital human avatars, 720p video quality, a maximum video length of 5 minutes, and a monthly quota of 3 videos. Paid plans provide a wider selection of digital humans, 1080p/4K video quality, longer video durations, watermark-free output, and access to advanced features such as voice cloning and custom digital humans. For a detailed comparison, please visit our Pricing page.

How do I upgrade my plan? Can I downgrade it at any time?

You can upgrade your plan at any time in Account Settings > Plan Management—the benefits of the new plan will take effect immediately, with charges calculated on a prorated basis. Plan downgrades will take effect at the end of the current billing cycle. Annual subscribers who need to downgrade early may contact customer service for assistance, and we will refund the price difference on a prorated basis according to the remaining service period.

How do I invite team members for collaboration?

The team collaboration feature is only available to users on the Team and Enterprise Plans. On the Team Management page, click the Invite Members button, enter the email address and set the permission level (Admin, Editor, Viewer), and the recipient will receive an invitation email. The Team Plan supports up to 10 members, with no upper limit for the Enterprise Plan.

What should I do if video generation fails?

If video generation fails, first check that your network connection is stable, then try the following solutions: 1) Simplify the video content (reduce the amount of text or switch to a simpler background); 2) Clear your browser cache and try again; 3) Update your browser to the latest version or switch to the Chrome browser. If the issue persists, submit a ticket in the Help Center with a screenshot of the error and the video ID attached, and our technical team will respond within 24 hours.

How do I get started with creating digital human videos on My STUDIO?

Creating digital human videos with My STUDIO is incredibly simple and only takes three steps: 1) After logging in to your account, click the Start Creating button; 2) Select a digital human avatar, enter your text script, and set the background; 3) Click the Generate Video button and wait a few minutes for completion. We also provide detailed video tutorials, which you can view in the Video Tutorials section.

Do I need professional skills to use this platform?

No, you don’t. My STUDIO is specially designed for non-professional users with an intuitive and easy-to-use interface, and no experience in video editing or 3D modeling is required. Simply enter your text content, and the system will automatically handle complex technical processes such as lip-syncing, speech synthesis, and video rendering.

How long does video generation take?

The video generation time depends on the length and complexity of the video. Generally: short videos under 30 seconds take about 1-2 minutes, standard videos under 5 minutes take about 3-5 minutes, and long videos over 15 minutes may take 10-15 minutes. Enterprise Plan users enjoy priority rendering rights and get a 30% faster generation speed than free users.

Can I customize the video background and scenes?

Yes. My STUDIO offers a variety of background options, including solid color backgrounds, image backgrounds, virtual scenes, and a green screen keying feature. Advanced users can also upload custom background images or videos. Enterprise Plan users have access to exclusive virtual scenes and 3D backgrounds.

How do I change a digital human's outfit and pose?

On the creation interface, select a digital human and click the Appearance Settings button to change outfits, adjust poses and facial expressions. Some premium digital humans also support custom hairstyles, accessories and makeup. If you need more customization options, you can contact our enterprise services team for exclusive digital human customization services.

Which languages are supported for text-to-speech?

My My STUDIO currently supports text-to-speech in more than 20 languages, including Chinese (Mandarin, Cantonese), English, Japanese, Korean, French, Spanish, German and others. Multiple voice timbres are available for each language, and you can switch languages and timbres at any time on the text editing interface. Enterprise Plan users can also upload custom voices or use the voice cloning feature.

What are the key differences between the Free Plan and paid plans?

The Free Plan offers a basic feature experience, including 3 digital human avatars, 720p video quality, a maximum video length of 5 minutes, and a monthly quota of 3 videos. Paid plans provide a wider selection of digital humans, 1080p/4K video quality, longer video durations, watermark-free output, and access to advanced features such as voice cloning and custom digital humans. For a detailed comparison, please visit our Pricing page.

How do I upgrade my plan? Can I downgrade it at any time?

You can upgrade your plan at any time in Account Settings > Plan Management—the benefits of the new plan will take effect immediately, with charges calculated on a prorated basis. Plan downgrades will take effect at the end of the current billing cycle. Annual subscribers who need to downgrade early may contact customer service for assistance, and we will refund the price difference on a prorated basis according to the remaining service period.

How do I invite team members for collaboration?

The team collaboration feature is only available to users on the Team and Enterprise Plans. On the Team Management page, click the Invite Members button, enter the email address and set the permission level (Admin, Editor, Viewer), and the recipient will receive an invitation email. The Team Plan supports up to 10 members, with no upper limit for the Enterprise Plan.

What should I do if video generation fails?

If video generation fails, first check that your network connection is stable, then try the following solutions: 1) Simplify the video content (reduce the amount of text or switch to a simpler background); 2) Clear your browser cache and try again; 3) Update your browser to the latest version or switch to the Chrome browser. If the issue persists, submit a ticket in the Help Center with a screenshot of the error and the video ID attached, and our technical team will respond within 24 hours.

Video Tutorials

Watch detailed tutorials to master platform features quickly

Quick Start for My STUDIO Platform

1.2k views

How to Customize Digital Human Avatars

1.2k views

Detailed Explanation of Advanced Video Editing Features

1.2k views

User Guide for Enterprise Plan Exclusive Features

1.2k views

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